Clouddigivault.Store – Refund Policy

Effective Date: October 7, 2025

At Clouddigivault.Store, we value your satisfaction and aim to provide high-quality digital products including PHP scripts, WordPress themes, plugins, mobile applications, and other digital assets. Since all our products are digitally delivered, we have a clear refund policy to maintain fairness and transparency for both buyers and sellers.

1. Digital Nature of Products

All items sold on Clouddigivault.Store are digital and instantly accessible after purchase. Once a digital product is downloaded or accessed, it is considered delivered and non-returnable, as digital goods cannot be “returned” like physical items.

2. Refund Eligibility

Refunds may only be issued in the following specific cases:

  • Duplicate Payment: If you are accidentally charged twice for the same product.

  • File Not Delivered: If you did not receive your purchased file and our support team is unable to provide access.

  • Corrupted or Missing Files: If the downloaded product is incomplete or corrupted and cannot be used after multiple attempts, and our support team fails to provide a working replacement.

  • Incorrect Product Listing: If the product description or demo is significantly different from what was actually delivered.

In all other cases — such as changing your mind, incorrect selection, or compatibility issues — refunds cannot be granted.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Products that have been successfully downloaded.

  • Issues caused by third-party software, hosting configuration, or user-side technical errors.

  • Products that work as described but do not meet your personal expectations.

  • Purchased source code that has been modified, edited, or redistributed.

4. Requesting a Refund

To request a refund, please contact our support team at
📧 support@clouddigivault.store
Include the following details in your email:

  • Your Order ID

  • The Product Name

  • A detailed reason for the refund request
    Our team will review your request within 3–5 business days and respond via email.

5. Refund Processing

If your refund request is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider’s policies.

6. Dispute Resolution

We encourage you to contact our support team before filing any dispute with your payment provider. We are committed to resolving any technical or delivery issues quickly and fairly.

7. Policy Updates

Clouddigivault.Store reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Information

For questions regarding this Refund Policy, please contact:
📧 support@clouddigivault.store
🌐 https://clouddigivault.store/